Return Policy
* Returns for items purchased via the iGoSmart-Pro official online shop only.
It is important to iGoSmart-Pro that you are 100% satisfied with our products. If in the unlikely event that you are not satisfied with your purchase, please feel free to contact our customer support teamShould you wish to return a product, our support team will issue you with a RMA form and a unique returns number. RMA will only be issued for defective items. Please ensure that the product must be unused and in the same condition that you received it and that it is appropriately packaged to protect it from damage during transit.
Products sent without an RMA number will not be accepted and will be returned at the sender’s expense.
Please note: that you are liable for any diminished value of the product resulting from the handling of the product in any way other than what is necessary to establish the nature, characteristics and functioning of the product while you are responsible for it (this includes, in the context of a return, when the product is in transit back to the seller).
In order to complete your return, we may require a receipt or proof of purchase.
Refunds and Exchanges
Once your return is received and inspected by us, we will send you a confirmation email. We will also notify you of the approval or rejection of your refund/replacement.
Refunds will be processed, and a credit will automatically be applied to your credit card or original method of payment within 7 working days.
Late or missing refunds (if applicable)
If you haven’t received a refund within the specified time limit, first check your bank account or credit card company - it may take some time before your refund is officially posted.
If you are still unable to trace the refund, please contact us at igosmartpro@icloud.com
Sale items (if applicable)
Only regular priced items may be refunded. Unfortunately sale items cannot be refunded, but can be replaced if needed.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange for the same item, send us an email at igosmartpro@icloud.com and we will provide instructions on where to return the defective or damaged item.
Shipping
You will be responsible for paying for your own outbound shipping and return shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over US $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Restocking Fee 10%